PianoGo doesn't recognize my piano

If PianoGo doesn't recognize your piano, the connection chip stays orange and says "No device". Go through these checks in order. They solve most cases.

The chip turns green as soon as a piano, Bluetooth or the microphone is active.

1. Are you using a compatible browser?

On a computer, use Chrome, Edge, Firefox or Opera. Safari doesn't support MIDI: PianoGo tells you so and suggests the microphone instead.

2. Has MIDI permission been granted?

Click the chip, then the "USB / MIDI cable" tab. If the "Activate" button is there, click it and accept the browser's request. If PianoGo says that access to MIDI devices is blocked, click the icon to the left of the address bar (Chrome, Edge, Opera) or the crossed-out icon (Firefox), allow access, then reload the page.

3. Is the connection correct?

• The piano is on and the cable is pushed in at both ends.
• With a MIDI cable, the piano's OUT goes to the cable's IN, and the other way around (see the diagram).
• Try another cable and another USB port, and plug directly into the computer, without a hub.
• Unplug and plug the piano back in, and reload the page.

4. Does the piano need a driver?

Some pianos need a driver from the manufacturer for the computer to see them. Check the manual or the manufacturer's website.

5. Is the problem with the piano or with PianoGo?

Try another compatible browser, another cable or another computer. If the piano doesn't show up anywhere, the hardware is the cause (faulty cable, missing driver, connection).

What about on a phone or tablet?

Plug in the piano, then open the app's connection window: USB on Android, USB on iPhone and iPad. Without a cable: Playing with the microphone.

If the piano is recognized but nothing happens, read My piano is recognized but nothing happens.