My piano is recognized but nothing happens

The connection chip is green, but nothing moves when you play? Most often, PianoGo is listening to the wrong device, or the MIDI cable is plugged in the wrong way around.

Choose the right device in the list

A computer can have several MIDI inputs (a sound card, for example). PianoGo first takes the last input you chose, otherwise the first one. To change it:

1. Click the connection chip.
2. In the "USB / MIDI cable" tab, look at the "Detected devices" list ("USB · port 1", "USB · port 2"...).
3. Click your piano's row.
4. Play a note: the "Piano received" message appears with the note's name.

Check the MIDI cable connection

With a two-plug MIDI cable, the piano's OUT goes to the cable's IN, and the cable's OUT goes to the piano's IN. A printer-style USB cable doesn't have this risk. See Connecting your piano to a computer.

Is an advanced setting getting in the way?

In the connection window, the "Advanced MIDI settings" block (MIDI output, MIDI Thru, playback to the output) is collapsed. If you changed it, click "Reset the session" to start over.

Still nothing?

Reload the page, plug the piano back in, then read PianoGo doesn't recognize my piano.